US-Based Customer Support Team

To serve our mutual customers better, we have structured our Customer Support Team by customer and region. This is to provide our customers with the most personalized service and optimal support available. Our dedicated Support Team person will have a better understanding of a specific customer’s needs; be in constant contact with our sales team in the field and office; and manage any customer service issues that may arise. Our goal is to continue to provide our customers with the speed, quality service, answers and information they have come to expect from Team Total. Your support of our customer service efforts on your behalf is appreciated and will lead to increased sales and support.

Regional Support Zones

We have divided up the Country into Five Key Regional Support Zones.

A Primary Support Person is assigned by area and by customer who is knowledgeable in your product line and regional needs.

This is Total Customer Support!

Jane Krauser

Senior Customer Support Specialist

Debbie Pleitt

Senior Order Processing & Support Specialist

Looking for enhanced customer support?

We offer a variety of U.S. based Outsourced Customer Call Center Solutions with Low "Startup" Fees and No Long-term Commitments!

GroAccess Communications, a division of Total Marketing Associates, is uniquely positioned to provide today’s small to medium sized companies with the advanced technology and outsourced customer contact services they need to communicate with customers utilizing any channel.

GroAccess helps our clients design a comprehensive approach to managing their customer base throughout the entire customer life cycle (acquire, retain, serve, and grow).

Our core and guiding principles describe our approach to customer service and how we can be a strong strategic partner in your customer service effort.

Go To GroAccess